Nothing beats the convenience of cloud computing. Over the past 10 to 20 years, organizations have seen a significant shift in how they view cloud services. Cloud infrastructure is now a vital business tool and has led to more reliance on cloud applications. As a result, businesses across industry sectors are adopting a serverless system not dependent on physical storage.
Using the cloud for your IT needs is an accepted practice for most companies. However, that doesn’t mean they all manage their cloud services the same way. As a result, there are many approaches to how an organization can operate its cloud management.
Some choose to keep their cloud management and maintenance in-house, keeping 100 percent of the oversight. On the other hand, it’s an approach that’s also rife with challenges and obstacles for any company.
In this post, we’ll take a closer look at the advantages of partnering with a trusted managed service provider. Here are three ways your team can benefit from having the right partner overeeing your cloud infrastructure.
1. Boost the Customer Experience by Optimizing Cloud Services
First, it’s important to understand what we mean by a cloud services provider. Think of IT giants like Amazon Web Services (AWS) or Microsoft Azure. They offer comprehensive cloud computing platforms.
They’re also well-versed in how to create an optimal customer experience. Their teams constantly study how to improve their customer’s experience. Every touchpoint in their platform is analyzed. There are researched and proven design principles informing how their platform appears. All those principles and data are engineered to provide customers with a unique, easy experience.
Compare this to an individual company providing its own cloud support services. If it’s a small business, they’ll likely struggle to present with a similar customer experience via their own cloud platform. Even a larger company with fewer resources than Amazon or Microsoft will not be able to compete.
There’s a reason that other cloud services providers are household names. The specific one that works best for you may vary. They have different strengths, capabilities, and costs. But you can be sure that they’ll provide a customer experience superior to what an individual company can build with limited time and resources.
2. Streamline Maintenance Operations and Boost Productivity
Cloud computing offers plenty of benefits and convenience. But how much of those benefits you realize depends on how you manage it. Your cloud applications contain the following:
- Proprietary company information and intellectual property
- Personally identifiable information from both customers and employees
- Financial information
All of that data has to be maintained and secured. That requires time, resources, and effort.
Now, you may have individuals with the requisite skill set needed to maintain your cloud applications on your staff. But wouldn’t their time be better served focusing on other efforts? With a cloud services provider, you’ll have dedicated staff who can help you maintain your applications.
You can dial back the level of maintenance needed depending on the business need or time frame. For example, during normal operations, you may just need routine troubleshooting or monitoring. If you experience a data breach or cyberattack, you may need more support.
For those times when surge support is required, does your team have the deep bench needed to maintain your cloud services? Larger providers often do, and they allow you to tap into these resources when the situation calls for it.
Maintaining your cloud services in-house requires hiring dedicated staff to monitor the cloud. Or you may have to add the monitoring tasks onto another member of your staff with an already full load. That’s more stress and trouble that can lead to your staff’s work degrading over time. As a result, productivity is reduced overall.
By using a cloud services provider, you remove the maintenance challenges from your team. A managed services provider allows external experts to handle any issues. Ultimately, you increase your team’s productivity.
3. Reduce Costs With a Managed Service Provider
Think of the resources needed to maintain your cloud services. There’s individual time and equipment needed to maintain and monitor it. These don’t come without a cost. You’ll have to invest significant resources into making sure your cloud services are operating effectively.
It may seem cheaper to manage your cloud services in-house. However, it’s actually more cost-efficient in the long run to outsource it to an external managed service provider. You don’t have to dedicate additional staff to cloud management. As a result, they are not forced to spend less time on their main responsibilities.
With managed cloud services, you will pay a fee for access to the platform and all the services that entails. It’s not that it comes without cost. However, savings are realized by spending less time handling the day-to-day challenges. Rather than having your team members charge hours toward cloud service management, you can adjust your operating budget.
Using your own in-house solutions might also require internal corporate training to master the intricacies of your cloud environment. This can have a negative effect for some members of your staff. Ultimately, this environment leads to decreased satisfaction with their roles. For any novices within your organization, the time spent on training and learning can quickly add up. Conversely, a cloud services provider offers staff and resources who can provide support without you having to pay for their training time.
The Bottom Line on Utilizing Cloud Services
It can seem tempting to handle your own cloud services within your organization. You might think you’re saving money or that you have the capabilities needed to do so.
However, no amount of skill or short-term savings can make up for the expertise and long-term savings achieved by partnering with the right cloud services provider. Managed service providers offer comprehensive management services, ensuring vital data is protected and always accessible. Lastly, they allow you to avoid the hassle and headaches associated with daily maintenance.
The bottom line is that having a managed cloud service provider puts you in knowledgeable hands for a cost-cutting, easier maintenance posture. Think of it as “set it and forget it.”
EC Group is a managed services provider with more than two decades of experience. Learn more about how we can optimize your cloud services.